RSG: Commonly Used Terminology – Part III

Responsible Service of GamblingAre you a CLO or gambling staff member working at a gaming venue in QLD? If you are, you should be familiar with these commonly used terms. This blog is part three in a series.

Problem gambling

Problem gambling is characterised by difficulties in limiting money and/or time spent on gambling which leads to adverse consequences for the gambler, others, or for the community.

Responsible gambling

Responsible gambling is the provision of safe, socially responsible and supportive gambling environments where the potential for harm associated with gambling is minimised, and people can make informed decisions about their participation in gambling. It occurs as a result of the collective actions and shared ownership of individuals, communities, the gambling industry and government.

Return to player

The theoretical percentage obtained by dividing the sum of prizes from all possible game outcomes by the sum of all bets.

Safe and supportive gambling environment

An environment where the benefits to all participants are maximised and the potential harm of gambling is minimised.


A prohibition from specific gambling products, services or gambling areas of particular gambling providers sought by an individual against themselves.

Unduly Intoxicated

Means a state of being in which a person’s mental and physical faculties are impaired because of consumption of liquor so as to diminish the person’s ability to think and act in a way, in which an ordinary prudent person in full possession of his or her faculties, and using reasonable care, would act under like circumstances.


Placing a bet on the outcome of racing, sport or other events covered by totalisators or licensed bookmakers.


The amount of money won on a gambling product or service.