RSA initiatives provide staff with a “Code of Practice” and broadly outline what is acceptable and unacceptable at an establishment.
The Liquor Act 1992 and Liquor Regulation 2002 govern RSA initiatives in Queensland. RSA QLD Initiatives contain information on the manner in which the business is operated. They can broadly outline the business philosophy and what the venue intends to achieve in relation to atmosphere, entertainment, patron enjoyment and customer service.
RSA initiatives can be promoted to patrons as well as staff. They can be adapted to clearly articulate the commitment to patrons in terms of service and facilities, as well as indicating what will be tolerated and how patrons will be dealt with.
Your venue’s RSA initiatives should contain the ten (10) accountabilities as listed below:-
- Responsible Service of Alcohol
- Unduly Intoxicated and Disorderly
- Staff Training
- Responsible Hospitality Practices
- Noise and Amenity
- Consultation with the Community and Key Stakeholders
- Compliance with Laws
Learn more about RSA initiatives in Queensland by undertaking a RSA QLD online training course today.