Role of responsible gambling staff

Do you understand your role as a gambling venue staff member?Are you a gambling venue employee? Do you understand your role as a gambling venue staff member?

As a gambling venue staff member, your role involves:

  • Being able to provide information to patrons and answer their questions on your venue’s responsible gambling financial transactions policy
  • Present a copy of the financial transactions policy to patrons who request
  • Referring any patron queries regarding the financial transaction that you are unable to answer to the CLO
  • Ensuring you abide by the financial transactions policy when doing your job
  • Notifying your CLO of any breaches which you are not authorised to remedy

Keep your knowledge up-to-date to ensure that you understand your role as a gambling venue employee

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