RMLV Strategies: Intoxication and Minors

Prevent minors from being served alcoholAs stated in the Liquor Act 1992, you must comply with  conditions stated in your liquor licence and take measures to help staff avoid serving minors which could incur thousands of dollars in fines to the staff member, the venue and even you – the manager.

You may have recalled in our previous article, Strategies to Prevent Intoxication, that there are several methods of preventing your patrons from getting unduly intoxicated. Some of the most effective methods include:

  • Refusing service to patrons who already show signs of unduly intoxicated

  • Ensure persons who are exhibiting violent or disorderly behaviour are refused entrance to the venue

  • Offering food and non-alcoholic beverages to patrons to discourage overconsumption of alcohol

  • Assisting intoxicated persons to access safe transport options, such as offering to call a taxi or recommending a courtesy bus if your venue has access to one

Preventing service of alcohol to minors is an exceptionally vital duty of care.  Make sure that your staff and venue carry out the following methods wherever appropriate:

  • Ensure staff members ask customers or cardholders  to remove IDs from wallets/purses

  • Check that ID is current and a valid form of identification, such as a proof of age card issued by a government department, an Australian or foreign passport or driver’s licence

  • Check the date of birth listed on the ID to establish the age of the patron

  • Pay close attention to the detail on the ID, check for bumps and raised areas

  • Make sure the photo has not been substituted or tampered with

  • If no valid form of ID is provided, deny entrance to the venue

If staff believe that the presented document is fake, defaced or is in the possession of a person who is not the owner of the ID, the document may be confiscated and forwarded to the Office of Liquor and Gaming Regulation.