RMLV and Risk Management

Responsible Management of Licensed VenuesRisk management is a business process that helps a venue to identify risks to the safety of patrons and staff, and implement strategies to address these risks. Risk management principles are central to good management practices.

For a licensed venue, a risk-based approach involves:

  • Accepting that risks to the safety of patrons and staff do exist, and can have serious consequences for patrons, staff and the venue

  • Prioritising risks by considering the chances of an event or incident occurring and its consequences

  • Implementing management practices and procedures to prevent the event or incident from occurring, or to minimise the consequences

  • Regularly assessing whether those strategies are working, and are providing a safe environment for patrons and staff

The following steps will assist the licensee in preparing for an in-house safety audit and developing an audit plan.

Step 1: Appoint a safety auditor(s) and the role of the licensee

  • Decide who will conduct the in-house safety audit

  • Subject to the size and type of business, the licensee may decide to conduct the safety audit

  • Where possible and practical, appoint one or more members of venue management or staff to assist with the audit or to be the safety auditors

  • Staff members can give the audit process more independence and provide the advantage of their day-to-day operational experience and observations

  • In any event, overall responsibility for the safety audit should remain with the licensee—this includes authorising the safety audit plan, supervising its conduct and making the final decision on recommendations resulting from the audit

Step 2: Review the last safety audit

  • The first task of the safety auditor is to review the process and outcome of any previous safety audit

  • Can the process be improved? What were the results? Are there any matters outstanding?

Step 3: Develop and approve a safety audit plan

  • Prepare an audit plan

  • Consider what needs to be done before the audit starts

  • Use or adjust the example audit plan on the next page, or develop your own.

Conducting periodical safety audits is voluntary, although it is considered best practice. Safety audits assist licensees and approved managers to meet their legal obligations of harm minimisation and to maintain a safe environment.