A RAMP is a document containing information about the procedures and practices for the conduct of business at the licensed premises. The matters to be addressed in a RAMP are detailed in the Liquor Regulation 2002.
The development of a RAMP is an excellent strategy to encourage responsible service of alcohol practices by staff. By publicly displaying some of the more significant points of the RAMP, management can also make a clear statement to patrons about how the establishment is run and what type of behaviour will and will not be tolerated. To comply with the Liquor Act 1992, the licensee or permittee must display signage at the premises in a way that is likely to make patrons aware that the licensee or permittee has an approved RAMP for the premises, and the RAMP is available for inspection by patrons of the premises.
The RAMP should contain a number of sections on issues such as anti-discrimination, smoking, responsible service of alcohol, eviction, sexual harassment, disorderly patrons and violence. It will clarify what the rules are and what will not be tolerated, and how issues will be dealt with or resolved.
A RAMP provides staff and patrons with a code of practice and broadly outlines what is acceptable and unacceptable in an establishment. In depth detail about staff duties will be found in staff procedures manuals.
One of the most important jobs of the licensee/approved manager or permittee for a restricted liquor permit is to ensure that a RAMP is in place, and that all staff members are trained in the venue policy.