The Queensland Responsible Gambling Code of Practice was developed to bind the gaming industry in a commitment to assisting gamblers gamble safely and responsibly. The RG Code of Practice forms the background to the Responsible Service of Gambling training course.
The Responsible Gambling Code of Practice aims to create an environment where harm is minimised and customers are able to make informed decisions about their gambling while having access to assistance if required. The RG code identifies six (6) practices that contribute to these aims:-
Practice 1: Provision of Information – so that customers are able to make informed decisions about their gambling.
Practice 2: Interaction with customers and the community – so that gambling venues are linked with local gambling related support services and other community networks.
Practice 3: Exclusion Provisions – so that gambling venues offer both self-exclusion and venue-initiated exclusion procedures.
Practice 4: Physical environment – so that gambling venues ensure that players aware of the passage of time and don’t allowing minors and intoxicated patrons to gamble .
Practice 5: Financial Transactions – so that gambling venues have procedures for the cashing of cheques and payment of winnings, not offering betting on credit and not locating ATM facilities in close proximity to gambling areas.
Practice 6: Advertising and Promotions – so that gambling venues ensure that advertising and promotions take into consideration the potential impact on people adversely affected by gambling.
The Responsible Gambling Code of Practice outlines your roles and responsibilities as a gaming employee, CLO or manager of a gambling venue.