QLD Responsible Gambling Code of Practice: provision of information

Responsible Service of GamblingThe Queensland Responsible Gambling Code of Practice commits the gambling industry to implement and adhere to responsible gambling practices, with a particular focus on customer protection measures. These practices are organised into six broad categories; the first being “provision of information.”

Provision of information

Each gambling provider is to provide information to ensure that customers can make informed decisions about their gambling.

1.1. A responsible gambling mission statement is clearly displayed.

1.2. Information about the potential risks associated with gambling and where to get help for problem gambling is prominently displayed in all gambling areas and near ATM and EFTPOS facilities servicing gambling areas.

1.3. Information is displayed to alert customers that the following information is available on request:

  • The gambling provider’s Responsible Gambling Policy document including policies for addressing problem gam­bling issues relevant to the local community;

  • The nature of games, game rules, odds or returns to players;

  • Exclusion provisions;

  • Gambling-related complaints resolution mechanisms; and

  • Key elements of the gambling provider’s financial transaction practices.

1.4 Meaningful and accurate information on the odds of winning major prizes is prominently displayed in all gambling areas and in proximity to relevant games.

Learn more about the Queensland Responsible Gambling Code of Conduct by undertaking an RSG course today.