How to provide Responsible Service of Alcohol QLD


Working behind a bar and providing alcohol service to the public is a fun, exciting job in hospitality, however it does have risks attached to it. Learning how to provide responsible service of alcohol QLD is critical to your success as a bartender and also the venue you are working for.

More and more people are becoming aware of the impact that alcohol can have in the community, which means there is a greater reliance on hospitality workers and bartenders to understand their Responsible Service of Alcohol QLD obligations under the Liquor Act and ensure the safety of their patrons consuming alcohol.


Responsible Service of Alcohol QLD training is mandatory

Any person who is involved in the sale and supply of alcohol is required to hold a nationally accredited Responsible Service of Alcohol QLD Statement of Attainment (SITHFAB002 Provide Responsible Service of Alcohol). Responsible Service of Alcohol QLD training is mandatory for everyone involved in the sale and supply of liquor to the public, and must be completed within 30 days of starting employment. This includes managers, bartenders, glass collectors, floor staff, crowd controllers and room service staff working at licensed venues.

Licensees are responsible for ensuring that all staff who serve or supply alcohol have the appropriate certification. Penalties apply for licensees who fail to comply. There are no exemptions from undertaking the course.

The online Responsible Service of Alcohol QLD covers the following elements of learning so you can confidently work with alcohol.


16 elements to providing Responsible Service of Alcohol QLD

When working with alcohol, you will need to know how to:

  1. Sell or serve alcohol responsibly
  2. Request and obtain acceptable proof of age prior to sale or service
  3. Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation
  4. Assist customers with information on the range of non-alcoholic beverages available for purchase
  5. Identify potential issues for different types of customers, especially those at risk, and incorporate them into sales or service
  6. Assess intoxication levels of customers
  7. Identify customers to whom sale or service must be refused according to state and territory legislation
  8. Prepare and serve standard drinks or samples according to industry requirements and professional standards
  9. Encourage customers to drink within appropriate limits
  10. Recognise early signs of possible intoxication and take appropriate action
  11. Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal
  12. Refusal alcoholic service to customers where appropriate
  13. Provide a verbal warning and ask customers to leave the premises where appropriate
  14. Handle difficult situations and provide solutions
  15. Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property
  16. Know who and where to get assistance from for Responsible Service of Alcohol QLD

Click here to view the complete unit information for SITHFAB002 – Provide responsible service of alcohol

Learn how to provide responsible service of alcohol QLD, refuse alcoholic service to customers or encourage people to drink within their limits by completing our online Responsible Service of Alcohol QLD course.