Frontline managers are fundamental in the development of effective and efficient work teams. They play a significant role in team planning, developing team cohesion and supervising team performance. They provide leadership for the team and bridge the gap between senior management and the team members. Frontline managers ‘manage up’ as well as manage their own teams.
BSBWOR402A Promote team effectiveness is a core component of the Certificate IV in Frontline Management. This practical unit will improve your communication skills so that you can boost team morale; deal with team conflict; deliver messages from senior management; facilitate discussion as well as mentor and coach the team. You’ll gain leadership skills and while learning planning and organising techniques.
Another key learning outcome from this unit is teaching you the principles and techniques associated with: delegation and work allocation; goal setting; group dynamics and processes; individual behaviour and difference; leadership; motivation; negotiation and planning.
A Certificate IV in Frontline Management will help you develop team plans to meet expected outcomes, lead your work team, and proactively work with the senior management of your organisation.