Opportunity Beckons at The Ville

Rising from the edge of the Great Barrier Reef, The Ville Resort in tropical North Queensland combines casual sophistication with the vibrant, playful spirit of modern Australia. 

In 2018, The Ville Resort-Casino completed a $43 million redevelopment, transforming Townsville’s iconic hotel and casino into a luxury resort and premier entertainment destination.

The property features 194 hotel rooms showcasing unique tropical North Queensland styling; a luxurious infinity edge resort pool with swim-up bar; six exciting restaurants and bars; and state-of-the-art functions spaces.

Looking forward, a new $80 million luxury resort is taking shape and set to open in 2023; a development destined to capture the attention of leisure seekers and gaming aficionados across the globe. 

The seven story development due to be complete in September 2023 will feature 132 hotel rooms and suites, each with a private balcony, three dining venues, a rooftop infinity edge pool and an in-house day spa. 

The Ville part-owns and operates the Townsville Entertainment & Convention Centre which plays host to a variety of events including concerts, public and trade exhibitions, conferences, gala banquets and sporting events. 

Between the two existing properties, The Ville employs around 800 staff. A further 200 staff from the local community are expected to be recruited once the new development opens. 

Since the property reopened after being shut down during COVID-19 in March 2020, there was a dramatic increase in staffing numbers which continues to grow steadily even now, two years on. 

As the largest hospitality venue in Townsville, The Ville offers employees attractive career development opportunities and internal pathways to management through certified and uncertified training, as well as working with local training providers, school based apprentices and various community programs.

The Ville operates on a simple vision: hospitality is not just what we do, it’s who we are and what we love, and if you’re not serving a guest, you’re serving someone who is. Whether it be a supplier, team member or a passer-by; they all play a part in our service philosophy. The Ville seeks people that want to be the best version of themselves; genuine, professional with a positive attitude.

Within its workplace culture, The Ville values diversity, working with local, national and international agencies and training programs to attract hospitality driven and customer focussed staff to the property. 

To ensure staff feel valued and appreciated, workshops and courses are available that focus on the importance of wellness, self-care and mental health with strategies in place to allow staff to always make this a priority. 

With a proven track record for internal progression, The Ville prides itself on its training programs, upskilling and career development among its existing team members. 

2022 has seen the introduction of a new school based apprenticeship program. As part of the program 12 students will work among The Ville’s six food and beverage venues, learning technical hospitality skills from casual settings, to high-end fine dining.

While the students will learn the fundamentals of hospitality, a key part of this training will focus on instilling teamwork, communication, conflict resolution and interpersonal skills which are integral for a successful career regardless of industry. Students undertaking this program will obtain points towards their QCE and come away with a guaranteed role at The Ville upon completion. 

This year a major focus will also be placed on the continual development of the existing leadership team. Workshops and mentoring programs will be introduced so that supervisors and managers can lead efficient, effective and successful teams, as well as fostering staff that are looking to grow within the industry.

To give employees a taste of training and start them on their pathways to management, The Ville offers a Certificate IV in Training which they complete within their roles with on-site mentorship from the property’s dedicated training team. The Ville currently offers more than 10 different certificates and diplomas ranging from hospitality and finance to engineering and management, to provide diverse training opportunities across a number of industries. 

The Ville believes in leading by example, evidenced through members of its own Executive Management Team having completed the Leadership and Management Program through CTA.

As a provider that specialises in hospitality industry training, The Ville is confident in the relationship with CTA to provide relevant, practical and high level skills and knowledge to its trainees. From basics in hospitality to leadership and management courses, team members can rely on consistent programs and training formats to take them wherever they go within their careers.

Within a business as ever-changing and dynamic as The Ville, having flexibility with training offerings is of great benefit to trainees. By having trainers that hail from the industry means CTA courses are steeped in real world knowledge with trainers that have an evidenced passion for what they do means that courses are engaging; resulting in the strong development of staff.

A business is only as good as its employees, and to have employees that are dedicated, hardworking and motivated enough to rise through the ranks is what The Ville Resort-Casino aims to cultivate. By being able to align with an industry led training provider like CTA, The Ville can continue to foster and grow the next generation of passionate leaders in hospitality.