Customer Liaison Officers should be able to provide information to patrons about online gambling counselling services.
Sometimes thinking about a gambling issue is hard. Making a decision on what to do next can be as difficult as knowing when to walk away. The counsellors know about gambling.
‘Talk’ to someone online about a decision to change, or even if they are just thinking about their options.
If they want more time to think about their questions, they can use the email service. Even if they want to do it by themselves, they can still find some support, or just run some ideas or consider some strategies for sticking to goals.
Counselling allows them to talk about the impact that gambling has had on their life in a safe, confidential, non-threatening environment.
How online counselling works
Online counselling provides free and immediate access, 24 hours a day, 7 days a week, to a qualified gambling counsellor. This service can be accessed from anywhere in Australia, at a time that suits the patron.
They can choose to talk to an online counsellor anonymously, or register to keep a record of their discussion. Alternatively they can choose to register and email a counsellor. Top of Form
Understanding online gambling counselling services will help you become a more effective Customer Liaison Officer.