NSW – SITHFAB002 Provide Responsible Service of Alcohol

Anyone working with the sale, service or supply of alcohol in NSW is required to hold a NSW Competency Card from Liquor and Gaming NSW.

To get your NSW RSA Photo Competency Card, you need to complete our Online NSW Responsible Service of Alcohol training course and receive your Interim Certificate on the same day*!

  • Liquor & Gaming NSW approved training providers of RSA Online NSW
  • Same day Interim Certificate* sent to you
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Course Outline

This NSW online SITHFAB002 Provide Responsible Service of Alcohol (RSA) course covers the skill and knowledge requirements common to New South Wales for RSA. Some legislative requirements and knowledge will differ across borders, however you will learn to;

  • Understand your obligations under the law
  • Identify customers to whom alcohol service may be refused
  • Responsibly assist customers to drink within appropriate limits
  • Assist alcohol affected customers
  • Assessed via video submission on your ability to “Refuse service to customers in a professional manner”

Our RSA Online NSW course (SITHFAB002 Provide Responsible Service of Alcohol) provides you with two (2) certificates at the end;

  • Your Interim Certificate (which allows you to work in NSW for 90 days) AND,
  • A nationally recognised SITHFAB002 Provide Responsible Service of Alcohol Statement of Attainment which allows you to work in licensed venues across Australia!

Online RSA NSW Course Structure & Answers

There are 7 tasks in the online SITHFAB002 Provide Responsible Service of Alcohol (RSA) course to be completed.  In line with the new Australian Government Department of Education & Training course packages, it is now a requirement to upload a video as part of the RSA course assessment.

Therefore, to be competent in SITHFAB002 Provide Responsible Service of Alcohol one of our qualified trainer and assessors is required to assess the following from each student’s video upload:

  • Oral communication skills (speak firmly and clearly with intoxicated customers in a manner that de-escalates conflict), and
  • Effective communication and conflict-resolution skills are used when addressing the following scenarios:
    • One compliant customer; and
    • One difficult customer refusing to leave the premises

*Please note:  You only need to upload one video but it must address the 2 specified scenarios.

For further information regarding the RSA video requirements, and for instructions on how to upload an RSA Video, click here.

The course further includes video, readings, interactive activities and case studies to assist in your learning experience across the following 4 elements:

  • Element 1 – Sell or serve alcohol responsibly
  • Element 2 – Assist customers to drink within appropriate limits
  • Element 3 – Assess alcohol affected customers and identify those to whom sale or service must be refused
  • Element 4 – Refuse to provide alcohol

There are no pre-requisite units to this course.

Download the SITHFAB002 Provide Responsible Service of Alcohol qualification information for the full course details.

Looking for Face to Face training?

This course can also be delivered face-to-face.  Please contact our team at Club Training to further discuss this option.

Club Training Australia is responsible for ensuring compliance and conducts regular reviews on all of its training programs.  Club Training Australia will ensure that through the implementation of the Australian Qualifications Framework Issuance Policy that students will be issued the certification documentation to which they are entitled to.


Course Duration

How long does the RSA Online NSW course take to complete?

Please allow a minimum of four (4) hours to complete your online NSW RSA course. It may take you more or less time, but it is best to allow yourself more time than you think you will need.

If you are in urgent need of your Interim Certificate, please contact us before registering to see how we might be able to help fast-track your progress, however we can’t make any promises.

How long do I have to pass my RSA Course Online NSW?

From the time of enrolment, you have twelve (12) weeks to complete your training course and you may start and stop whenever you like during this time.

Valid State Requirements

Working with the sale, service and supply of alcohol in NSW

To work in the NSW hospitality industry serving or supplying alcohol or liquor, you need a NSW RSA Competency Card approved by Liquor and Gaming NSW.

Your RSA Online NSW Competency Card is required if you:

  • sell, serve or supply alcohol
  • work with gaming machines
  • operate an ID scanner.

Your RSA Course NSW Competency Card is a plastic card for your wallet and is also now available in a digital version to download on your phone or tablet.

Your RSA Online NSW Competency Card is valid for five (5) years.

The card is proof to NSW liquor authorities that you have successfully completed training in the Responsible Service of Alcohol NSW.

Is my RSA Online NSW Certificate valid to work in other States?

If you complete the Club Training Australia RSA online NSW course, you also receive a nationally accredited Statement of Attainment for SITHFAB002 Provide Responsible Service of Alcohol which enables you to work within other States in Australia.



What certificate will I receive for completing this course?

Unlike other providers, you will receive two (2) certificates for completing this course;

  • A Liquor and Gaming NSW approved Interim Certificate
  • A SITHFAB002 Provide Responsible Service of Alcohol Statement of Attainment (nationally recognised)

Provided we have a verified both your identification, and your USI number, and as soon as you complete and upload your Final Assessments and they are marked as competent by one of our assessors, you will be issued with your nationally recognised Statement of Attainment and Interim Certificate via email.   You will also be able to download and print the certificate via the Club Training Australia student portal.

Same Day Interim Certificate* Terms and Conditions

If you have uploaded your assessment/s by 4pm New South Wales time on a business day (Monday – Friday) and they are marked as competent by one of our trainers and assessors, and you have also provided a verified USI number, you will be issued with your Interim Certificate and Nationally Accredited Statement of Attainment via email on the same day (business hours only). If submitted after this, you will receive your certificate the next working day.

How to get your RSA course NSW Competency Card Certificate

First you must successfully complete your NSW online RSA course through an approved training provider like us (Club Training Australia). Once you pass, we will send you your Interim Certificate that allows you to work for 90 days.

Before your 90 days is up, you will need to take your interim certificate with you to apply for your competency card at a Service NSW Service Centre, where you will have your identity checked and your photo taken.

You can access your digital competency card through the Service NSW App from the iTunes Store or Google Play.

You will receive a plastic competency card in the post in 3-4 weeks. For more information please visit Liquor and Gaming NSW.

NOTE: Interim Certificates are valid for 90 days to allow you time to obtain a Liquor & Gaming NSW RSA Photo Competency card that is valid for 5 years. The cost of the NSW RSA Photo Competency card is included in your course fee.


Who needs to complete RSA Online NSW training?

Licensed venues serving, selling or supplying alcohol in New South Wales, are required to ensure their staff complete a SITHFAB002 Provide Responsible Service of Alcohol (RSA) training course before commencing employment. In NSW, people working behind a bar or with alcohol must hold a valid Interim Certificate or get a RSA NSW Competency Card to be allowed to work.

If you work with alcohol in NSW, you will likely need to complete our RSA Course Online NSW and get yourself an Interim Certificate. Register above and get started immediately.

Is this SITHFAB002 Provide Responsible Service of Alcohol Online NSW Training Course accepted in all Australian States and Territories?

Licensing laws are different in each State and Territory; not all States accept online training. The Club Training Australia RSA Online NSW – SITHFAB002 Provide Responsible Service of Alcohol (RSA) online training course meets the requirements of the Australian Quality Training Framework and is a nationally recognised unit.

This online training course provides you with the information to work in most States of Australia (NSW, QLD, NT, SA and WA included), however it is always best to upskill yourself with the relevant laws of each State before starting a new job in a new State.

How much does the Responsible Service of Alcohol NSW Online course cost?

The SITHFAB002 Provide Responsible Service of Alcohol (RSA) online training course is $119 which includes your $85 photo competency card fee and all phone and email support from our qualified trainers and assessors. You won’t have to pay anything more. 

Why aren’t you the cheapest RSA Online NSW  Course available?

We don’t want to be the cheapest RSA Online NSW Course, because it means we can afford to pay Trainers and Assessors to be available to help you pass your course. Don’t be fooled by courses that seem very cheap – they could cost you more in the long run – maybe even that job you were hoping to get!

We’re real people, based in Australia, working in hospitality for over 25 years and fully compliant with the Australian Quality Skills Authority and Liquor and Gaming NSW. Join thousands of people who’ve trained with us and loved it. If you’re still not sure, why not get in touch and let us prove how great we are?

What if I fail my RSA Online Course?

Don’t worry, we won’t let you fail. We offer a bunch of support options and you can always reattempt your exams if you don’t pass.

You won’t be charged anything more for extra help – that’s what we’re here for!

Are you an overseas or International student?

“Overseas” Student Visa: If you are currently studying in Australia on a subclass 500 Study Visa you will need to complete this course with a registered CRICOS organisation. CTA Training Specialists is not CRICOS registered. Please contact your nearest CRICOS registered RTO.

“International” Student with other Visa: If you are from another country and currently hold a Visa (other than a subclass 500), you can complete one of our courses.

English is my second language, will I have difficulties understanding the learning materials?

Our qualified trainers and assessors have years of experience helping students from all over the world. Sometimes just having something explained over the phone makes the difference.

PLEASE NOTE: Our office hours are between  8AM – 5PM (QLD time) Monday – Friday. During this time a trainer will be available to assist with student queries.

Phone our Helpdesk on 1800 653 266 or contact our support team via live chat or online@clubtraining.com.au and we can help get you through the course.