Customer Service NT

This customer service online course provides students with introductory knowledge and skills required to work successfully within the hospitality industry.

It covers various areas within customer service that are relevant to work within the hospitality industry, including Emotional Intelligence, Handling Complaints, and Managing Conflict

  • What is customer service
  • Types of communication
  • Personal presentation
  • Customer relations
  • Workplace issues
  • Types of conflict
  • Resolving conflict within the workplace

Quality Confidence

Delivering quality training in Australia for 25 years

Outstanding Support

Get help from real people who know the industry

Trusted by Industry

Complete training your employers will recognise

100% Online

Train anywhere, anytime & on any device

Course Outline

There are 7 core sections in the Customer Service course to cover followed by a final assessment.

Each section includes videos, readings, and interactive activities to assist in your learning experience.

  1. Element 1 – What is customer service
  2. Element 2 – Effective communication
  3. Element 3 – Personal presentation
  4. Element 4 – Customer relations
  5. Element 5 – Managing customer complaints
  6. Element 6 – Types of conflict
  7. Element 7 – Emotional Intelligence

Course Duration

Please allow approximately three (3) hours to complete your online training course. From the time of enrolment, you have six (6) weeks to complete your training course.


On successful completion, each student will receive a certificate demonstrating the attainment of the skills and knowledge gained through the completion of this course.

Please note that this is not a Nationally Accredited Course!


What Internet browser should I be using to do my course?

The course and its features unfortunately do not support the Internet Explorer browser.  We strongly recommend you use Google Chrome or Firefox.

Click here to download Google Chrome

Click here to download Firefox

Why do I need to get my Customer Service certificate?

Anyone who is involved in any activity that involves dealing with customers needs to have this certificate. This means people involved in hospitality:

  • Managers
  • Staff dealing with customers
  • Also people who would assist customers by providing customers with a high level of service

Is the online Customer Service training course a nationally recognised training course?

The Customer Service online training course is not a nationally recognised training course, however it provides you with introduction to customer service and will improve your employability, increasing career prospects within the hospitality industry.

How much does the course cost?

The Customer Service online training course is $29 which includes access to the Club Training Australia Learning Management System for six (6) weeks, support from our qualified trainers and assessors and a certificate of achievement upon successful completion.

English is my second language, will I have difficulties understanding the learning materials?

Our qualified trainers and assessors have years of experience helping students from all over the world. Sometimes just having something explained over the phone makes the difference. Phone our Helpdesk on 1800 653 266 or (07) 3878 7291.

What type of certificates will I receive when I finish my online Customer Service training course?

You will receive a certificate of achievement outlining the subjects covered in the course.

How long before I receive my certificates?

As soon as you successfully complete your Final Assessment, you can generate your certificate.  Download and print your certificate and start working immediately.