Mobile Phone Etiquette

Certificate II in Hospitality Though nearly all of us have at least one mobile phone, undertaking a school-based traineeship in hospitality reminds us that we should use mobile phones sparingly at work. Common rules of friendliness, courtesy and tact apply to mobile phones as do land lines.  Specifically:

  • Don’t use mobiles at work unless authorised; turn it off when on duty

  • If you are in a position where it is a requirement to carry a mobile phone, keep conversations private; be discreet in public areas, or call the person back if necessary

  • Don’t allow them to become a distraction when dealing with customers

Don’t discuss sensitive information or personal information as someone may be listening.