Meet Our Team: CTA Administration and Operations Manager – Emma

With a strong background in customer service, Emma continues to be a fundamental contributor to CTA Training Specialists’ ongoing success.

Emma recently made a career change; She transformed from CTA’s Administration Assistant to a combined role in Operations. Every day, Emma is determined to be the bridge between students, trainers, and office staff. Her positive attitude and go-getter approach to life drives her continuous achievement, creating a positive and streamlined experience across all aspects of our service.

Catch Up With Emma

How would you describe your current role at CTA Training?

I’ve gone from being a full-time Administrations Assistant to a combined Administration Assistant and Operations Assistant role. We are currently bridging the gap between the areas, since there is typically a lot of overlap between the two.

What does a typical day look like for you?

I come in and the first thing I do is check emails. Then, I check the end-of-day reports from Trainers to see how training went yesterday – how did everything go? Is there anything that needs to be addressed? Does anyone need to be booked? That shapes my day, depending on what their schedules are looking like.

On the days where I do more admin work, I usually do all the data entry from what the Trainers have handed in. This includes competencies that students have done, as well as any signups that happened.

On my operations days, it is a bit of scheduling, contacting venues, making sure that room hire is available, and more.

How have you found the transition from administration to operations?

It’s been good! It’s something new and different, which is always fun to learn!

What is your favorite part of working at CTA Training?

Defiantly the team members! The people I work with are great. They make everything fun.

If you had to eat only one food for the rest of your life, what would it be?

The answer is salad. You can have pasta salad, you can have potato salad, and I will definitely make some form of dessert salad!  

What has been your career journey to date?

When I first started working, I was at Coles as a Checkout Operator. That was very customer service driven. I then stopped working when I had my baby girl. She’s 8 now – not so little anymore! I then came back to the workforce as a personal assistant and moved here to CTA Training.

What valuable insights have you taken away from your career and experience?

You learn things from each job.  It’s very different meeting the demand of an entire company vs just one person. It’s been interesting going from the different perspectives and seeing from both sides. When doing customer service at Coles, you must interact with a lot of diverse people. This has really helped with answering the phones at CTA.

What is your go-to piece of advice?

Don’t live with regrets. I have had things that I’ve regretted not doing. Just go out and do it.

Leaders in Training

Emma has played an enormous role in the success of CTA’s students. To learn more about the courses Emma and the CTA Team help deliver, visit our website