Matters to Be Addressed In the Risk Assessed Management Plan (RAMP)

Responsible Management of Licensed VenuesThe following matters are to be addressed in a risk assessed management plan (RAMP):

1. Responsible service of alcohol (RSA) – description of practices and training for staff employed to ensure RSA.

2. Liquor accord – details of membership if applicable and matters addressed by the liquor accord.

3. Arrangements at the premises with respect to:

  • Lighting – describe lighting within and outside premises for security purposes.
  • Noise mitigation – describe how the licensee or permittee monitors noise levels, structural devices within the premises, management practices to reduce noise levels, and processes in response to noise complaints.
  • Security – detail the numbers employed throughout a standard week, specifying where security providers are to be assigned to different areas of the premises. Describe employment of security with respect to private and public functions held on the premises, and how the licensee or permittee would cater to changes as to number of patrons and provide details of closed circuit television.
  • Transport services – describe transport services available to patrons leaving the premises (e.g. local transport, taxi ranks, access to phone to call for transport).

4. Provision of meals – describe available catering services for the provision of meals to patrons. Specify types of service (e.g. bistro/bar dining, al a carte menu, buffet, barbeque) and availability of these services (e.g. hours for meals, lunch or dinner only).

5. Training of staff – detail training processes for staff. Include relevant liquor licensing matters that the licensee or permittee trains staff to deal with, how regularly the licensee or permittee conducts training, and how the licensee or permittee keeps staff updated with liquor licensing legislation.

6. Dealing with minors on the premises – describe management practices with respect to preventing minors on premises where appropriate, and dealing with minors found on the premises.

7. Dealing with unduly intoxicated and disorderly patrons on the premises – describe the methods employed by staff to deal with unduly intoxicated and disorderly patrons.

8. How the impact of the business on the amenity of the community will be limited – provide detail on how the premises will mitigate noise from emptying bins, generators etc, patron behaviour in and around the licensed premises (particularly leaving the premises at closing time), litter from premises, parking or any other issue that may commonly arise.

9. Consultation with community and liquor industry groups – describe matters on which the licensee or permittee has consulted with any community or liquor industry groups and on outcomes.

10. Ensuring the conduct of business at the premises complies with the Act and other laws – outline strategies/practices employed to manage the following in accordance with the relevant legislation including the Liquor Act:

  • Footpath dining

  • Designated outdoor smoking area

  • Advertising of events

  • Number of patrons on premises, e.g. building regulations or bar licence (limited to 60 patrons)

  • Adult entertainment

  • Functions on premises

  • Catering off site.

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