When undertaking a Certificate IV in Frontline Management you will be learn how to implement an operational plan. Frontline managers initiate and participate in planning activities like an operation plan, that facilitates the objectives of their teams and the organisation.
One of the key aspects when implementing an operational plan is to actively monitor performance systems and processes to assess progress in achieving profit/productivity plans and targets.
Monitoring should be done to answer the following questions: –
- What are the core processes (the activities, transactions and outputs) that are essential to the effectiveness of the department or organisation?
- How effectively are those activities being conducted?
- Is the organisation getting better or worse at conducting the core processes?
To answer these questions you need to know what is going on in the organisation: to see if people are complying by the rules and if their department is going to meet its quotas. A good frontline manager knows all the facts and details and is good at analysis, responding to routine information and conducts regular workplace inspections and tours.
Effective frontline managers will analyse and use budget and actual financial information to monitor profit/productivity performance.
They will identify unsatisfactory performance and take prompt action to rectify the situation according to organisational policies. These actions include mentoring, coaching and supervision to support individuals and teams to use resources effectively, economically and safely.
Frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.