Hospitality Courses and You: Traits of A Great Hospitality Employee

The hospitality industry is full of career options. It’s a lucrative industry that accommodates a wide range of skills and abilities, from hosting, to cooking, to managing a hotel or resort.


To work in the hospitality industry, it is extremely advantageous to have undertaken hospitality courses appropriate for the intended type of work. These training courses and certifications can be gained through Registered Training Organisations (RTOs) that can be found all over the country. There is a prescribed completion window for most training courses as well. These courses are nationally recognised and accredited, which means that they can be transferred between states, providing more significant opportunities for employment. Regarding course delivery, some courses are offered strictly on a face-to-face method, while some have options for distance and online deliveries.


Of course, it’s not just certifications and training that determine a person’s success in the hospitality industry. Particular traits uniformly apply to everyone in the industry if they intend to be successful. These traits are sought after by both employers and customers; to succeed in the industry is to nurture and practice these traits to the best of one’s abilities. Below is a rundown of these traits.



Commitment is an essential part of working in the hospitality industry. This is an important trait to have when working in the hospitality industry, as the industry can be very demanding. Being committed to working in the industry means being willing to do what it takes to reach yours and the venue’s goals and to keep customers happy.



Strong communication skills are an asset in the hospitality industry. When working in the industry, there will be instances where communication alone can decide whether or not a customer’s experience will be positive or not for the duration of their patronage. For example, some customers may not have English as their first language; hospitality staff will still need to communicate with them effectively, which can be challenging. Being able to communicate effectively is a necessary skill in the hospitality industry.



Computer literacy is an unavoidable requirement in this day and age. Because of the ubiquity of laptops and smartphones, being technologically savvy is a must for hospitality staff, who may have to assist customers with their devices when requested. There is also the need to be familiar with the programs and applications that are commonly used within the hospitality industry such as POS and ordering systems.



Great hospitality staff are the ones who have passion for their work. This trait is especially crucial for those who are in charge of handling customer relations. Hospitality staff who strive to give customers the best experience possible are some of the most valuable workers in the industry, as they strengthen not only their reputation, but also that of the company, venue, or establishment that they work for.



Customer service is important in the hospitality industry. That is why team players and hospitality staff who have strong interpersonal skills are sought after by both employers and customers, as they can work with a variety of personalities with relative ease and professionalism. Excellent interpersonal skills are a valuable tool anywhere, and this holds true in the hospitality industry.


These are some important traits one must have when working in the hospitality industry. If you already have all of these, consider a career in the industry and enrol in a training course today. The future awaits!