Gambling counselling offers support and strategies to make changes to take back control. Customer Liaison Officers should be able to provide information to patrons about gambling counselling.
Gambling counselling allows a patron to talk about the impact gambling has had on their life – in a safe, confidential, and non-threatening environment.
A counsellor is non-judgmental. A counsellor is someone who listens and cares, and will do the best to provide support, information and strategies for change.
Gambling counselling offers:
- Professional, confidential and free counselling
- Gambling, relationship, financial and group counselling
- Support for individuals, couples, families and groups
- Counselling for both the gambler and/or the partner/families
- A non-judgmental and safe environment
- Referral to other agencies where appropriate
- Culturally appropriate assistance
- Support for clients as they move through their process of change
How to get the most out of counselling
To get the most out of counselling, it is important to feel comfortable with the counsellor and the style of counselling.
It helps if you are open and honest, so that an environment of trust and mutual respect can develop between you and your counsellor.
This type of partnership can allow you to voice your thoughts and feelings. If you find this is not the case, it’s a good idea to discuss this issue with your counsellor.
Understanding gambling counselling services will assist you become a more effective Customer Liaison Officer.