Frequently Asked Questions: Responsible Service of Alcohol (RSA online QLD)

CTA Training Specialists

RSA online QLD | Mandatory responsible service of alcohol training

What is responsible service of alcohol training?
On 1 January 2009, it became mandatory for certain people involved in Queensland’s liquor industry to have a current responsible service of alcohol (RSA) training course certificate issued for successful completion of the RSA online training course.

Who must do RSA training in Queensland?
All licensees must ensure the following people have a current RSA training course certificate:

  • the licensee (if an individual)
  • any member of staff of the licensed premises who is involved in the service or supply of liquor at the premises.

Staff members involved in the service or supply of liquor include approved managers, bartenders, glass collectors, floor staff and room service staff.

Are volunteers required to do the training?
Volunteers serving or supplying alcohol will not be required to hold a current RSA QLD training course certificate if performing duties under one of the following licence categories:

  • community club licence
  • community other licence
  • community liquor permit
  • restricted liquor permit

In these instances, the licensee or permit holder must take reasonable steps to ensure there is a person with current RSA training to supervise the volunteers.  Learn more about RSA certification here.

Where can I do the RSA online training course?

To obtain the RSA training course certificate you must complete your training with an OLGR approved trainer. Please note: Not all trainers delivering RSA training around Australia have been approved by OLGR. Only OLGR certificates issued by approved RSA trainers will be accepted. All trainers at CTA Training Specialists are OLGR approved trainers to deliver RSA.

When do I have to do the RSA QLD course?
All new employees involved in the service or supply of liquor have 30 days from the date of commencing employment to obtain their RSA training course certificate.

Training register

All licensees are required to keep an up-to-date training register that contains:

  • copies of current training course certificates for staff
  • information relating to training staff involved in the service or supply of liquor at the licensed premises.

The register must be made available at the premises for inspection by an OLGR investigator.

There are penalties for licensees who do not ensure all staff involved in the service or supply of liquor have a current RSA certificate issued by an OLGR-approved trainer.

How do I enrol in the RSA online course?
Click through to our online store and begin your Responsible Service of Alcohol (RSA online) training immediately. Enrolment in our online RSA course takes under three (3) minutes and you are granted instant access to our Learning Management System (LMS). Then you can complete your training course in approximately three (3) to four (4) hours.