Customer Liaison Officers working at gambling venues in Queensland need to be able to explain the types of face-to-face counselling services available to gambling patrons.
Counselling is one of the many options for people looking for solutions to problems caused by gambling.
Face-to-face counselling means the patron physically goes to a counsellor’s office to engage in a counselling session.
Counselling might be either for the patron, the partner or for both them and even their family members.
There are free services for anyone with gambling concerns throughout Australia. A gambling counsellor is a person who is qualified and experienced in talking through gambling concerns.
If you or someone you know is experiencing financial hardships because of gambling, find out more about financial counselling. There is assistance available across Australia for financial concerns.
Understanding the types of face-to-face counselling services will assist you in your role as an effective Customer Liaison Officer.