Early intervention by RSA staff is certainly the key to maintaining a safe environment. The signs that you should look for would include patrons:
- Who are loud and boisterous
- With slurring speech, making mistakes while talking, argumentative, annoying other patrons and staff
- Exhibiting any inappropriate sexual behaviour
- Being aggressive or using offensive language
These are obvious signs and a change in behaviour, which would alert us to say “we need to keep a pretty close eye on things here”.
Becoming less alert
Some of the signs of becoming less alert include:
- Rambling conversation
- Loss of train of thought or difficulty in paying attention
- Not hearing or understanding what is said, and finally
- Drowsiness, dosing or sleepiness whilst sitting at the bar
Loss of coordination
Some of the signs for the loss of coordination would include:
- Glassy-eyed and lack of focus
- Swaying, staggering or difficulty in walking straight
- Bumping into furniture and other patrons
- Fumbling and difficulty picking up change, even to the extent of falling down
- Not being able to hold a conversation properly
- Knocking things over
There are many things that can alert you to the fact that people are actually planning to become intoxicated:
- Their drinking patterns – How quickly they are ordering? For example, two people ordering four drinks at a time, or ordering a large round of shots
- Their general demeanour – What are they saying? How are they behaving?
- Why are they out? Is it a bucks/hens night or a sporting club function?
- Where have they come from? Is there a big event such as the Melbourne Cup where people will have already been drinking before arriving at your venue?
If RSA QLD staff can anticipate that trouble might be coming, an early word when customers are still sober could head off that trouble.