Coaching others on the job

Are you training staff on the job?Hospitality trainees are often required to coach others in job skills. After we have proven that we can consistently perform our job to the required standard, it is likely that we will be in a position to ‘buddy’ a new employee ourselves.  While the ‘buddy system is commonly used for new employees, coaching is also used to help existing employees improve standards and their performance.

What Is Coaching?

In general terms, the job of a coach is to help a team to win and consequently as a coach your motives, attitude and actions are all focused on winning.

Winning in the workforce means having a profitable business. On-the-job coaching is a style of teaching that helps an employee to achieve the required level of skill, knowledge and competence in the workplace.

What Is Training?

Training is a term that is used together with teaching, coaching, and instruction. Up to date skills and information must be regularly passed on to both new and existing employees. Training will ensure that all staff are confident in working the systems and equipment present in the workplace and in complying with workplace procedures. This can be done in various ways:

  • Formal Training refers to a structured approach to learning in which the trainer provides a clear outline and the participant understands what they are going to learn and the new skills that they will have afterwards. An example of this in the workplace would be a formal session on espresso coffee making. This type of learning can occur in the workplace or at a learning institution.
  • Informal Training is done every day. This includes a colleague asking you to show them how do a specific task or someone demonstrating a workplace standard or task to you.
  • Observation is also a great way to learn informally, by observing experienced professional colleagues and then learn and copy their desirable skills.


Sometimes the trainer becomes a mentor to the other employee, a role that can last a lifetime; therefore, a trainer needs always to remember that with their role comes responsibility. A mentor may advise us on employment choices, ethical decisions throughout our career, or just be a sounding board for ideas.  Not all mentors start off as trainers, nor do all trainers become mentors, but there is a strong link between the two.

A Certificate III in Hospitality will give you the confidence to coach others in on-the-job skills and increase your value to the organisation.