Caring for Glassware

The finer points of hospitality trainingNo one likes drinking out of a glass that tastes like detergent, or worse – a dirty, dull-looking glass with lipstick on the rim!  Even small things like this can be a deal breaker for customers, so it is important to pay attention to detail.

Glasses should be washed with care to prevent damage, yet still ensure it is clean and hygienic for customers.

Under hygiene regulations, every bar must have a supply of hot running water for washing and rinsing.  However, it is recommended that bars be fitted with a dedicated glass washer, as these appliances have a very hot rinse cycle that prevents smear and stain-free glasses.

Glasses which have contained sugary syrups, egg, cream or lipstick, should go through a hot water rinse before being placed in the glass washer.

Loading the glass washer

The following steps should be followed when filling a glass rack with dirty glasses ready to go into the washer.

1.    Sort the glasses into similar sizes.

2.    Fill glass racks with the same-sized glasses.

3.    Allow glasses to dry off with the latent heat they have absorbed from the glass washer. (Beer glasses should be allowed to cool before placing in the refrigerated storage unit.)

4.    Wine, Cocktail, Old Fashioned and long glasses, should be polished whilst still warm to remove smears.

Before storing the clean glasses, ensure you dry and polish them with a lint-free cloth, which will minimise the dust left on the glass.  Failure to use a lint-free cloth will result in carbonated drinks going flat.  This can even prevent the head of a beer rising when poured.


When handling glass, do not touch the rim of the glass or the inside of the glass with your fingers.

To find out more about the fine art of hospitality and customer service, check out our Certificate III in Hospitality.