Although you might consider some behaviour such as being polite to customers to be common sense, it won’t mean anything in your workplace unless it is stipulated in your staff induction material.
What is the purpose of an incident investigation? Other than to further interrupt the running of your workplace, in reality, undertaking an incident investigation is an important part of establishing a safe working environment – to prevent any further incidents from occurring. Incident investigations are primarily undertaken to establish the causal factors of the event. […]
Everyone is susceptible to foodborne illnesses; however, there are certain groups of people that have lower immune system and are more susceptible and, also, suffer more severely. These groups need to ensure that what they eat is at a low risk of carrying a foodborne illness.
Live entertainment is a great way to offer patrons an experience that will boost your venue’s reputation in your community, not to mention supporting talented locals! When managed appropriately, it’s a great way to add personality and a vibrant atmosphere in your venue.
Taking customer’s order can at times be difficult and stressful, especially if there is a large amount of people at one table giving their order. There are some simple steps which can assist you and make it less stressful.
To help staff authenticate IDs, it’s increasingly common to see ID scanners being utilised in licensed venues. However, there has been some conjecture that these devices do not respect the patron’s privacy. If ID scanners are used inappropriately, you may end up violating the Commonwealth Privacy Act 1988. So what can you do to ensure […]
The media is always full of doom and gloom stories about problem gambling, but are there any benefits to gambling at all? Results from The Productivity Commission’s Report into gambling found some interesting benefits of gambling – when done so responsibly.
RSA staff will find that their work is more pleasant without the intoxicated customer. Therefore, licensees should be aware that their premises would be more attractive, profitable and they may have lower staff turnover if they avoid problems caused by intoxicated customers. Not only is the prevention of intoxication a part of mandatory responsible hospitality […]
You want customers leaving your venue saying – “What great customer service!” your venue provided. Great customer service is the key to maintaining regular customers and ensuring that a customer comes back, time and time again. After all, your customer is the most important element of your venue, and keeping them happy is the overall […]
When receiving food products, you need to check and ensure that all the goods received are safe to supply to consumers. This is as you need to supply your customers with quality products, to ensure that they keep coming back time and time again.
Are you thinking of holding an event at your venue? Or are you a ‘first time’ event manager eager to hold the hottest festival in town? If you plan on providing alcohol at your event, there are a couple of things you should know.
Supervisors, team leaders and managers should receive the same training as all employees when it comes to workplace health and safety (WHS). These pinnacle staff members assist in policy-making that affects WHS within a business, and are normally the staff that conduct staff member training in WHS. Therefore, they need to be equipped for the […]