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The Importance of a Code of Conduct

Although you might consider some behaviour such as being polite to customers to be common sense, it won’t mean anything…

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Workplace Incident Investigations

What is the purpose of an incident investigation? Other than to further interrupt the running of your workplace, in reality,…

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High Risk Groups of Food Poisoning

Everyone is susceptible to foodborne illnesses; however, there are certain groups of people that have lower immune system and are…

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Entertainment Considerations

Live entertainment is a great way to offer patrons an experience that will boost your venue’s reputation in your community,…

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Taking Orders

Taking customer’s order can at times be difficult and stressful, especially if there is a large amount of people at…

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Best Privacy Practice When Using ID Scanners

To help staff authenticate IDs, it’s increasingly common to see ID scanners being utilised in licensed venues.  However, there has…

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The Benefits of Gambling Responsibly

The media is always full of doom and gloom stories about problem gambling, but are there any benefits to gambling…

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Prevention of Intoxication

RSA staff will find that their work is more pleasant without the intoxicated customer. Therefore, licensees should be aware that…

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Customer is King

You want customers leaving your venue saying – “What great customer service!” your venue provided. Great customer service is the…

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Minimising Contamination of Food Received

When receiving food products, you need to check and ensure that all the goods received are safe to supply to…

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RMLV: Promotion of Alcohol at Events

Are you thinking of holding an event at your venue?  Or are you a ‘first time’ event manager eager to…

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Training The Trainers

Supervisors, team leaders and managers should receive the same training as all employees when it comes to workplace health and…

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