Page 1 of 6

Caring for Glassware

No one likes drinking out of a glass that tastes like detergent, or worse – a dirty, dull-looking glass with…

Read More

Train staff to manage incidents on licensed premises

As part of our incident management series, this week, we’ll focus on how staff actions can influence a situation to…

Read More

Intoxicated patrons in Western Australia

Do you know how to identify if a person is intoxicated? In Western Australia, the Liquor Control Act 1988 states…

Read More

The Customer Liaison Officer’s Role

 In addition to the Responsible Service of Gaming, some staff must be trained as Customer Liaison Officer. This is the…

Read More

What is responsible gambling?

What is responsible gambling? Can you quickly define what it means overall? If you are unable to define what responsible…

Read More

Can alcohol kill?

Can alcohol affect your health? Can alcohol kill? The simple answer is yes.  Alcohol is one of the leading causes…

Read More

Sharing is caring

‘Sharing is caring’ has never been more important in the hospitality industry, that is information sharing. Sharing information with your…

Read More

Food Allergies and Safe Service of Food

Do you know how to serve a customer who has a food allergy?  It is important to be exceptionally mindful…

Read More

Staff Behaviour and RMLV

When you are tasked with managing a licensed venue, there is a range of factors that will have an impact…

Read More

Emergency Planning

Does your venue have an emergency plan in place? If so, are your staff well aware of the plan and,…

Read More

Mission Statement: Gambling

If you work or own a venue which promotes gambling, you must ensure that the gambling mission statement is clearly…

Read More

Alcohol Impairs Behaviour

We all know that the more alcohol consumed, the less control we have over our own bodies, but do we…

Read More
Page 1 of 6

What Are You Waiting For?

Pick Your Course(s) and Sign Up Now
X