No one likes drinking out of a glass that tastes like detergent, or worse – a dirty, dull-looking glass with lipstick on the rim! Even small things like this can be a deal breaker for customers, so it is important to pay attention to detail.
As part of our incident management series, this week, we’ll focus on how staff actions can influence a situation to escalate. This is an excellent way to use your RMLV training to help train your staff to handle an incident in an appropriate way.
Do you know how to identify if a person is intoxicated? In Western Australia, the Liquor Control Act 1988 states that it is an offence for a person to sell/supply liquor to a drunk person or to allow an intoxicated person to continue to consume alcohol in licensed premises. Therefore, you need to know how […]
In addition to the Responsible Service of Gaming, some staff must be trained as Customer Liaison Officer. This is the person who looks out for the venue’s patrons, offering advice and support for those who may be suffering from problem gambling.
What is responsible gambling? Can you quickly define what it means overall? If you are unable to define what responsible gambling is, Club Training Australia has a Responsible Service of Gambling online course available, which provides you with all the information you need.
Can alcohol affect your health? Can alcohol kill? The simple answer is yes. Alcohol is one of the leading causes of death within Australia, and it is preventable. If you drink in excess, alcohol really can have an impact on not only you, but the people that are closest to you – so before you […]
‘Sharing is caring’ has never been more important in the hospitality industry, that is information sharing. Sharing information with your colleagues is one of the best ways to develop in-depth product and service knowledge. If you don’t share with your colleagues the information that you have, then customers will not receive the best information, limiting […]
Do you know how to serve a customer who has a food allergy? It is important to be exceptionally mindful in ensuring that the food you are preparing for that person is free of any allergens, as a reaction can be life-threatening.
When you are tasked with managing a licensed venue, there is a range of factors that will have an impact on the likelihood of alcohol-related incidents. One of the key measures is to ensure that staff and security personnel receive appropriate training and regular refresher training. Here are just a few operational areas you should […]
Does your venue have an emergency plan in place? If so, are your staff well aware of the plan and, in an emergency, do they know what they are responsible for and where to go? If you said no to any of the above statements, please get in contact with our Risk Specialists as soon […]
If you work or own a venue which promotes gambling, you must ensure that the gambling mission statement is clearly identified and displayed within the venue. This is required under the Queensland Responsible Gambling Code of Practice.
We all know that the more alcohol consumed, the less control we have over our own bodies, but do we know how much alcohol it takes to have ZERO control? Your blood alcohol concentration (BAC) level is a clear identifier of how much control you have over your body, as it identifies how much alcohol […]