Customer Liaison Officers must familiarise themselves with these definitions which are referred to frequently in the Queensland Responsible Gambling Guidelines for Player Loyalty Programs (PLP).
This blog is for CLOs or gambling staff members working at a gaming venue in QLD. We finish a series of posts to familiarise you with the newly updated Responsible Gambling Code of Practice. This week we look at Practice 6: Advertising and Promotions.
One of the first things you will learn when undertaking a school-based traineeship in hospitality is that you must be able to describe foods and beverages on the menu in ways that make them sound appetising and attractive, and must give customers accurate information in response to any questions or queries.
The Alcohol Beverages Advertising Code is designed to ensure that alcohol advertising will be conducted in a manner which neither conflicts with nor detracts from the need for responsibility and moderation in liquor merchandising and consumption, and which does not encourage consumption by underage persons.
The distribution and use of an incident report will depend on, to some extent, who prepares the report and for what reason. At the workplace level, the report is likely to be prepared by a safety officer or person delegated to manage safety, together with a report from the elected worker health and safety representative […]
The Responsible Gambling Code of Practice was updated and released by the Queensland government recently. This is the fifth blog in a series outlining the reviewed six (6) Responsible Gambling Practices. This week we look at Practice 5: Financial Transactions.
Refusing service should be done respectfully and professionally. The perfect refusal should not be noticed by other customers. If not handled with sensitivity and tact, it can end up creating conflict. The following three strategies can help avoid difficult situations.
This blog continues a series on developing operational plans specifically for students undertaking a business traineeship. Your operational plan will need suitable documentation as well as effective evaluation systems.
This blog continues a series for Food Handlers ensuring that meat is prepared and cooled safely, by identifying the most appropriate methods to manage potential hazards related to vertical rotating spits.
Section 41A of the Liquor Regulation 2002 prescribes examples of acceptable practices or promotions under the Liquor Act. The examples below are acceptable practices for licensees and approved managers: