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Gambling Player Loyalty Programs – Definition of Commonly Used Terms

Customer Liaison Officers must familiarise themselves with these definitions which are referred to frequently in the Queensland Responsible Gambling Guidelines…

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Updated Responsible Gambling Code: Practice 6

This blog is for CLOs or gambling staff members working at a gaming venue in QLD. We finish a series…

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Early Intervention and Preventing Intoxication

Early intervention by RSA staff is certainly the key to maintaining a safe environment. The signs that you should look…

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Working in Hospitality: Product Knowledge

One of the first things you will learn when undertaking a school-based traineeship in hospitality is that you must be…

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Food Storage on Commercial Vessels

An effective Food Safety Supervisor ensures that food is stored at the correct temperature on board a commercial vessel. This…

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RMLV: Advertising Alcoholic Beverages Code of Practice

The Alcohol Beverages Advertising Code is designed to ensure that alcohol advertising will be conducted in a manner which neither…

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Investigation of Incidents: Distributing The Outcome Report

The distribution and use of an incident report will depend on, to some extent, who prepares the report and for…

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Updated Responsible Gambling Code: Practice 5

The Responsible Gambling Code of Practice was updated and released by the Queensland government recently. This is the fifth blog…

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Intoxication and Refusing Alcohol Service

Refusing service should be done respectfully and professionally. The perfect refusal should not be noticed by other customers. If not…

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Documenting and Evaluating Operational Plans

This blog continues a series on developing operational plans specifically for students undertaking a business traineeship. Your operational plan will…

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Preparing Food From Vertical Rotating Spits – Part II

This blog continues a series for Food Handlers ensuring that meat is prepared and cooled safely, by identifying the most…

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Acceptable Practices And Promotions For The Service And Supply of Liquor

Section 41A of the Liquor Regulation 2002 prescribes examples of acceptable practices or promotions under the Liquor Act. The examples…

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