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Staff Inductions and workplace bullying

Queensland Clubs should have a policy addressing workplace bullying and harassment, included in their induction program. Below are some suggested…

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Due Diligence and Food Safety

Food businesses and Food Safety Supervisors are able to apply the defence of due diligence, in proceedings relating to certain…

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RMLV: Staff Commitment to RAMP

To ensure staff commitment to the business vision, it needs to be their vision too for a safe and enjoyable…

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Cleaning Beverage Dispensers in The Bar

All hospitality establishments and bars have a range of beverage dispensers, and all must be cleaned and sanitised. Beer Panels…

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Matters to Be Addressed In the Risk Assessed Management Plan (RAMP)

The following matters are to be addressed in a risk assessed management plan (RAMP): 1. Responsible service of alcohol (RSA)…

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Alcohol Content in Standard Drinks

In your role of providing responsible service, you must provide accurate information on alcoholic beverages to customers. Let’s look at…

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Removal of Gaming Licences for Venue Staff in Queensland

By now you would have all guessed that I tend to write on the questions that were asked during training,…

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Responsible Gambling, Advertising and Promotions Guideline: Practice 6.5

The Queensland Responsible Gambling Code of Practice and the Advertising and Promotions Guideline commit the gambling industry to implement and…

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Guidelines to Reduce Health Risks from Drinking Alcohol

This is a summary of guidelines for low-risk drinking for RSA staff . Guideline 1: Reducing the risk of alcohol-related…

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Quality Customer Service

When you undertake a school-based traineeship in hospitality, you will be learning to deliver quality customer service. What is customer…

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Seafood Substitution in Restaurants and Takeaways

It is an offence under the Queensland Food Act 2006 (the Act) to provide a false description of food. In…

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Risk Assessed Management Plan (RAMP)

What is a RAMP? A RAMP is a document containing information about the procedures and practices for the conduct of…

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