Queensland Clubs should have a policy addressing workplace bullying and harassment, included in their induction program. Below are some suggested items to include in a workplace bullying policy.
To ensure staff commitment to the business vision, it needs to be their vision too for a safe and enjoyable workplace. Licensees and approved managers can encourage staff commitment by involving them in formulating, amending or updating the Risk Assessed Management Plan (RAMP).
All hospitality establishments and bars have a range of beverage dispensers, and all must be cleaned and sanitised. Beer Panels – beer panels are comprised of a beer tap or taps (fonts), drip trays and often an instantaneous cooler (Temprite) under the bar counter. To clean beer panels:
The following matters are to be addressed in a risk assessed management plan (RAMP): 1. Responsible service of alcohol (RSA) – description of practices and training for staff employed to ensure RSA. 2. Liquor accord – details of membership if applicable and matters addressed by the liquor accord.
In your role of providing responsible service, you must provide accurate information on alcoholic beverages to customers. Let’s look at the different liquors available for sale and their alcoholic content.
By now you would have all guessed that I tend to write on the questions that were asked during training, for I find Customer Liaison Officers that they are the most interesting, and basically what is on everyone’s mind! So… in saying that…I’ve had a lot of people ask me this week during my gaming […]
The Queensland Responsible Gambling Code of Practice and the Advertising and Promotions Guideline commit the gambling industry to implement and adhere to responsible gambling practices. Practice 6.5 of the advertising code reads as follows:
This is a summary of guidelines for low-risk drinking for RSA staff . Guideline 1: Reducing the risk of alcohol-related harm over a lifetime The lifetime risk of harm from drinking alcohol increases with the amount consumed.
It is an offence under the Queensland Food Act 2006 (the Act) to provide a false description of food. In Queensland, the maximum penalty for providing a false description of food is $50,000. Food Safety Supervisors need to ensure that the seafood is described and represented correctly.
What is a RAMP? A RAMP is a document containing information about the procedures and practices for the conduct of business at the licensed premises. The matters to be addressed in a RAMP are detailed in the Liquor Regulation 2002.