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Staff inductions and bomb threats

Queensland Clubs often have a policy guiding staff in the unlikely event of a bomb threat included in their induction…

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Food premises and equipment – part II

This blog continues the discussion for Food Safety Supervisors on the equipment and facilities in food premises. Fixtures, fittings and…

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RMLV: displaying liquor licences

From as early as 1838, licensees have had to display their name in a conspicuous spot outside the venue. At…

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Clean bar and equipment

No matter what type of bar you work in, first impressions are crucial. We need to ensure that the bar…

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RMLV: the liquor licence document

If the chief executive or commission approves an application for a licence, the licensee will receive a licence document. Every…

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Liquor accords in NSW

RSA staff should be aware that in NSW there are two types of liquor accords: Local liquor accords, and Precinct…

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Email gambling counselling

Customer Liaison Officers should be able to provide information to patrons about gambling counselling services that are available by email.

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Objectives of the Responsible Gambling Code of Practice

The Queensland Responsible Gambling Code of Practice aims to achieve the following outcomes:

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Safe transport options from licensed premises

Providing safe transport options to patrons is an important part of harm minimisation and responsible service of alcohol.

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Internal and external phone calls

Studying a school-based traineeship in hospitality introduces you to the foundational elements of customer service: presenting yourself on the telephone.

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Food premises and equipment – Part I

Facilities are required to ensure that their food premises, fixtures, fittings, equipment and transport vehicles are designed and constructed so…

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Conditions of liquor licenses and RMLV

Liquor licences are issued with standard and specific conditions. These conditions are stated on the licence document.

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