Monthly Archives: August 2012

Face-to-face counselling for patrons with gambling problems

Customer Liaison Officers working at gambling venues in Queensland need to be able to explain the types of face-to-face counselling services available to gambling patrons. Counselling is one of the many options for people looking for solutions to problems caused by gambling. Face-to-face counselling means the patron physically goes to a counsellor’s office to engage […]

What is responsible gambling?

Are you a gambling venue employee? Do you understand the definition of responsible gambling? Responsible gambling occurs in a regulated environment where the potential harm associated with gambling is minimised and people make informed decisions about their participation in gambling. Responsible gambling occurs as a result of the collective actions and shared ownership by individuals, […]

Negative effects of alcohol in the community

Alcohol consumption is a significant cause of death, disease and injury in Australia. Responsible Service of Alcohol legislation was introduced to minimise the harm associated with alcohol consumptions. Drinking is a major factor in many of the injuries that occur from road crashes and other accidents as well as social problems such as violence, family […]

Working in a team

When studying a school-based traineeship in hospitality you will learn how to work in a team environment. A team is a collection of people who depend on each other’s efforts to achieve a common goal.  Teams are made up of individuals with a wide range of skills, strengths and weaknesses. A team should respect everyone’s […]

Safe food preparation

Experienced Food Safety Supervisors understand that even the freshest raw food contains bacteria right from the start, so it’s important to follow the steps listed below to help prevent food-borne illnesses. Preparation means preparing food for cooking, packaging, reheating, serving or selling. Hazards when preparing food People who do not understand safe food preparation practices […]

Designated outdoor smoking areas

The creation of a designated outdoor smoking area (DOSA) at a venue places specific legal obligations on licensees and approved managers. According to the Tobacco and other Smoking Products Act 1998:- A DOSA is a dedicated outdoor licensed area where a person may take a drink and have a cigarette break before returning to his […]

OHS in the hospitality industry

Health and safety in the workplace is everyone’s concern and everyone’s responsibility. The hospitality industry at a glance may not seem to be a particularly dangerous one but there are definite risks associated considering staffs are working with knives, explosive gases, heavy objects, fire, oils and slippery wet areas. A Certificate IV In OHS will […]

History of Gambling in Qld

The history of Queensland’s commercialised gambling industry is linked to European settlement. Initially, the law makers of Australian colonies tried to prohibit some forms of gambling. These attempts to eliminate gambling proved unpopular and ineffective – illegal gambling largely persisted. As an alternative to total prohibition, laws were introduced to strictly regulate gambling activities – […]

Alcohol and pregnancy

During your RSA online training course you learn about the harmful effects of consuming alcohol while pregnant. There are new national guidelines for alcohol consumption that have been developed by the National Health and Medical Research Council to help reduce the risk of harm from alcohol to both a mother and her baby. The guidelines […]

Record and produce minutes of meetings

A business traineeship will give you the skills to record and produce useful minutes of meetings. Accurate recording of meetings and discussion is very important in any meeting because: it provide a transcript of the meeting people can review what they said and what they are committed to do any dispute arising from meetings can, […]

What is salmonella?

Salmonella is one of the leading causes of food poisoning in Australia each year. Food handlers can carry salmonella and can contaminate food during preparation. What is salmonella? Salmonella is a bacteria carried in the intestinal tract of many animals. There are more than 2000 types of salmonella in animals – especially poultry and pigs. […]

Lighting at licensed venues

The environment in and around a licensed venue may impact on venue safety. Lighting levels set to create ambience and character should not compromise the safety of patrons and staff. The provision of adequately lit, well-appointed and maintained facilities is a way of : encouraging good patron behaviour deterring unnecessary and unwanted incidents becoming more […]